Refund Policy

Last updated: 26 August 2026

1. Scope

This policy applies to purchases made directly from BuiltToSucceed Learning Hub LLC. Where a separate written agreement governs your purchase and its terms differ from this page, that agreement prevails.

2. Digital products, courses and certifications

Because our programs are delivered digitally and access is granted immediately, you may request a refund within 14 days of purchase, provided you have not completed more than a limited portion of the program and have not been issued a certificate. Once a certificate has been issued, the purchase is final.

3. Services

Work performed on a project or retainer basis is billed for the work already carried out. Amounts covering work not yet started are refundable; amounts covering work already delivered are not.

4. How to request a refund

Write to info@builtosucced.com with the name used at purchase, the date and the reason for the request. We will confirm receipt and tell you the outcome.

5. How refunds are issued

Approved refunds are returned to the original payment method. They cannot be redirected to a different card or account. Once we have processed the refund, the time it takes to appear on your statement depends on your bank or card issuer, and is typically 5 to 10 business days. We are able to confirm that the refund has been issued on our side, but we have no control over when your bank posts the credit.

6. Not refundable

Fees paid to third parties on your behalf, accreditation or examination fees already submitted, and any product expressly sold as final are not refundable.

7. Chargebacks

If you believe a charge is incorrect, please contact us first. Raising a chargeback before contacting us delays the resolution for both of us and may result in the suspension of access while the dispute is reviewed.

8. Contact

Questions about this policy: info@builtosucced.com.